Cancellation Policy

Your Safety and Security

From January 2022

We look forward to welcoming you!

Our first priority is the safety of you our guests and our wonderful team!

Therefore we have decided that to protect you and our small business our safety protocols will not change. High standards of cleanliness and great service has always been our practice, but in these times of uncertainty we are ensuring we do our very best by following strict guidelines and applying extra sanitising to our daily duties.

CANCELLATION POLICY

Cottage Lodge has reserved a room for you and made it unavailable for other people to purchase.

– At the time of booking, a deposit equivalent to the value of the first night's stay will be taken at the time of booking.

– Should you need to cancel your booking, the deposit is fully refundable until 14 days prior the booked arrival date.

– Changes following this time, and up until 48 hours prior to arrival, the deposit will be held on your account for 365 days to allow you to rebook your stay for a later date.

– Changes within 48 hours of arrival will result in the deposit being forfeited as a cancellation charge.

– No-show fee: full payment of booking will be taken.

– For reservations made via third party booking websites, please contact your booking provider for additional information on their policies.

– We recommend that you take out travel insurance to cover any possible cancellation of a booking.

CARING FOR ALL

Our number 1 priority is the safety of you our guests and our wonderful team!

Therefore, we would like to reassure you, that to continue to protect you, and our small business, our safety protocols are maintained and guidelines followed.

We kindly ask that all guests are courteous and respect other guests and our team, as we try to continue operating safely together at this time. 

BEFORE ARRIVAL

We respectfully ask that if you are feeling unwell, please do not travel to us, let us reschedule your booking.

CHECK IN / OUT

TEMPERATURE CHECK. We will ask to take your forehead or wrist temperature on arrival.

FACE COVERINGS. We would like to request that you to continue to wear them circulating inside the hotel (unless exempt for health reasons) and with the exception once sat down to drink or dine.

HAND SANITISER. Please use hand sanitiser provided in the entrance/exits each time when you enter the hotel.

SAFE DISTANCE. We ask everyone to maintain social distancing within the hotel to protect yourselves, others, and our team.

HOUSEKEEPING. Your room will be carefully sanitised and cleaned prior to your arrival. During your stay we will service your rooms, straightening beds, emptying bins and tidying.

If you would prefer that your room is not serviced by housekeeping during your stay, please make us aware on check in.

ARRIVAL. We will ask you to book an allocated time slot for check in. This is to avoid too many guests arriving at once and enables us to check you in efficiently and follow safety guidelines.

A personalised car parking bay will also be arranged for your vehicle.

PAYMENT. At this time, we will prefer to accept credit/debit cards/Apple pay. However, cash will of course be accepted.

Please note full payment for your stay will be taken on arrival (rather than check out) as we adapt to the current situation.

DINING

Breakfast are managed by pre booking a time slot at check in. Dinners at White Tails Restaurant are booked with the restaurant separately and we encourage you to book in advance to avoid disappointment.

At check in we will ask you to assist us with a continental breakfast pre order in replacement of a buffet to allow us to efficiently manage all our guests in house. A sanitised table will be allocated for you at breakfast and our team will look after you and serve your pre order continental breakfast and take your order for your freshly cooked breakfast each morning.

Please be advised that due to its size, we regret our Snug Bar will not be available as a lounge and communal area for more than two parties at the same time. We will also ask our guests to please sanitise hands before taking anything from the honesty bar.

PPE and SOCIAL DISTANCING 

Hand sanitiser will be available for guests to use within the hotel areas. We kindly ask you to use it every time you enter the hotel.

We ask that all our guests respect social distancing when in public areas of the hotel and wear a face covering whilst keeping 1m apart to protect other guests and our team.

OUR TEAM 
Our Team are tested regularly and will be wearing face coverings within the hotel and guests rooms, regularly wash hands and use sanitiser.

All team members will be required to have their temperature checked regularly and are LFT tested twice weekly. We will continue to monitor our team for any illness or symptoms. The team at

The team have been trained to conduct social distancing practices.

CLEANING PROCEDURES

All rooms will be throughly deep cleaned and disinfected for all new arrivals and departures. We will be extra vigilant regularly disinfecting all doors, handles and hard surfaces on entrances, exits and communal hallways. Non-essential items will be removed to reduce cross contamination.

THANK YOU for your support and collaboration through this challenging time.

Relax you’re in safe hands & we look forward to welcoming you back!

For any questions or concerns please call us
01590 622296.