Cancellation Policy

Your Safety and Security

From the 19th of July

We look forward to welcoming you!

Our number 1 priority is the safety of you our guests and our wonderful team!

Therefore we have decided that to protect you and our small business our safety protocols will not change too much as of 19th July 2021. High standards of cleanliness and great service has always been our practice, but in these times of uncertainty we are ensuring we do our very best by following strict guidelines and applying extra sanitising to our daily duties.

CANCELLATION POLICY

Cottage Lodge has reserved a room for you and made it unavailable for other people to purchase. 

– At the time of booking, the 1st night's stay is payable as a non refundable deposit.

– Should you need to cancel and have given 15 days notice prior to your arrival date, we will happily move your booking to another date (Please note room rates may vary) 

– If you need to cancel or amend your booking within 15 days of arrival we will retain your deposit and in the event that we are unable to resell the room, please be aware we will seek full payment from the credit card used to make the reservation. 

– For reservations made via third party booking websites, please contact your booking provider for additional information on their policies.

– We highly recommend that you take out travel insurance to cover any possible cancellation of a booking.

CARING FOR ALL

Our number 1 priority is the safety of you our guests and our wonderful team!

Therefore we have decided that to protect you and our small business our safety protocols will not change too much as of 19th July 2021.

BEFORE ARRIVAL

We respectfully ask that if you are feeling unwell, please do not travel to us, let us reschedule your booking.  

CHECK IN / OUT

COVID 19 NHS APP. We will ask you to please check in with the app on arrival.

TEMPERATURE CHECK. We will ask to take your forehead or wrist temperature on arrival. 

FACE COVERINGS. We encourage you to continue to wear them circulating inside the hotel. (unless exempt for health reasons) and with the exception once sat down to drink or dine.

HAND SANITISER. Please use hand sanitiser provided in the entrance/exits.

 If you would prefer that your room is not serviced by housekeeping during your stay, please make us aware. 

We will ask you to book an allocated time slot for check in so as to avoid too many guests arriving at once and enable us to check you in efficiently and follow safety guidelines. A personalised car parking bay will also be arranged for your vehicle.

We will kindly ask to take your temperature on arrival at the hotel. Should you show signs of high temperature, we are sorry but we will have to ask you to leave the hotel.

At this time we will prefer to accept credit/debit cards/ Apple pay. However cash can be accepted. 

Please note full payment for your stay will be taken on arrival (rather than check out) as we adapt to the current situation.

We encourage you to continue to wear them circulating inside the hotel. (unless exempt for health reasons) and with the exception once sat down to drink or dine.

We kindly ask that all guests are courteous and respect other guests and our team as we try to operate safely at this time.

DINING

We will limit numbers of guests at the same time for breakfast and at dinner in White Tails Restaurant by asking you to book in and adhere to specific timings. This will help us to ensure social distancing is observed and allow us time to clean after guests efficiently.

Breakfasts are managed by pre booking a time slot at check in.

At check in we will ask you to assist us with a Continental breakfast pre order in replacement of our buffet to allow us to efficiently manage all our guests in house.

A sanitised table will be allocated for you at breakfast and our team will look after you and serve your pre ordered Continental breakfast and take your order for your freshly cooked breakfast each morning.

Please be advised that due to its size we regret our Snug Bar will not be available as a lounge and communal area for more then two parties at the same time.

We will also ask our guests to sanitise hands before taking anything from the honesty bar.

PPE and SOCIAL DISTANCING

Hand sanitiser will be available for guests to use within the hotel areas. We kindly ask you to make use of it every time you enter the hotel.

We ask that all guests respect social distancing when in the public areas of the hotel, and wear a face covering whilst keeping 1m+ apart to protect other guests and our team.

OUR TEAM

OUR TEAM are tested regularly and will be wearing face coverings at all times within the hotel and your rooms.

All team member will be required to have their temperature checked on a daily basis. We will monitor our team for any illness or symptoms.

The team at work will wear masks and gloves and regularly wash hands and use hand sanitiser.

The team have been trained to conduct social distancing practices.

CLEANING PROCEDURES

All rooms will be thoroughly deep cleaned and disinfected for all new arrivals and departures.

We will be extra vigilant regularly disinfecting all doors and handles and hard surfaces on entrances, exits and communal hallways.

Non-essential items will be removed to reduce cross contamination, e.g. bedroom directory, magazines, etc.

THANK YOU for your support and collaboration through this complicated time.

Relax you’re in safe hands & we look forward to welcoming you back!

For any questions or concerns please call us
01590 622296.