Cancellation Policy

CANCELLATION POLICY

Cottage Lodge has reserved a room for you and made it unavailable for other people to purchase.

– At the time of booking, a deposit equivalent to the value of the first night’s stay will be taken at the time of booking.

– Should you need to cancel your booking, the deposit is fully refundable until 14 days prior the booked arrival date.

– Changes following this time, and up until 48 hours prior to arrival, the deposit will be held on your account for 365 days to allow you to rebook your stay for a later date.

– Changes within 48 hours of arrival will result in the deposit being forfeited as a cancellation charge.

– No-show fee: full payment of booking will be taken.

– For reservations made via third party booking websites, please contact your booking provider for additional information on their policies.

– We recommend that you take out insurance to cover any possible cancellation of a booking.

CARING FOR ALL & PROTECTING OUR SMALL BUSINESS

Our number 1 priority is the safety of you our guests and our wonderful team!

We kindly ask that all guests are courteous and respect other guests and our team.

CHECK IN / OUT

ARRIVAL. We will ask you to book an approximate time slot for check in. This is to avoid too many guests arriving at once and enables us to check you in efficiently.

A personalised car parking bay will also be arranged for your vehicle.

Welcome tea/coffee and cake will be offered to you on check in.

PAYMENT. We accept credit/debit cards/Apple pay. Cash is of course accepted too.

DINING

Breakfasts are managed by pre booking a time slot at check in. Dinners at White Tails Restaurant are booked with the restaurant separately and we encourage you to book in advance to avoid disappointment.

At check in we will ask you to assist us with a continental breakfast pre-order in replacement of a buffet to allow us to efficiently manage all our guests in house. A sanitised table will be allocated for you at breakfast and our team will look after you and serve your pre-ordered continental breakfast and take your order for your New Forest freshly cooked breakfast each morning.

Our Snug Bar will be available as a lounge and communal area for small numbers of guests to relax.

THANK YOU for your support and collaboration.