Safety & Wellbeing

CARING FOR ALL & PROTECTING OUR SMALL BUSINESS

Our number 1 priority is the safety of you our guests and our wonderful team!

We kindly ask that all guests are courteous and respect other guests and our team.

BEFORE ARRIVAL

We respectfully ask that if you are feeling unwell, please do not travel to us, let us reschedule your booking.

FACE COVERINGS. It is no longer obligatory, but we will respect all guests and team who would like to continue to wear them circulating inside the hotel.

HAND SANITISER. Please continue to use hand sanitiser provided in the entrance/exits each time when you enter the hotel.

HOUSEKEEPING. Your room will be carefully sanitised and cleaned prior to your arrival. During your stay we will service your rooms, straightening beds, emptying bins and tidying. 

If you would prefer that your room is not serviced by housekeeping during your stay, please make us aware on check in or anytime during your stay.

—

ARRIVAL

We will ask you to book an approximate time slot for check in. This is to avoid too many guests arriving at once and enables us to check you in efficiently. 

A personalised car parking bay will also be arranged for your vehicle.

Welcome tea/coffee and cake will be offered to you on check in.

—

PAYMENT

We accept credit/debit cards/Apple pay. Cash is of course accepted too. 

Please note full payment for your stay will be taken on arrival (rather than check out).

DINING

We will limit numbers of guests at the same time for breakfast and at dinner in White Tails Restaurant by asking you to book in and adhere to specific timings. This will help us to ensure time to serve and clean after guests efficiently.

Breakfasts are managed by pre booking a time slot at check in. Dinners at White Tails are booked with the restaurant separately and we encourage you to book in advance to avoid dissapointment

At check in we will ask you to assist us with a continental breakfast pre-order in replacement of our buffet to allow us to efficiently manage all our guests in house.

A sanitised table will be allocated for you at breakfast and our team will look after you and serve your pre-ordered continental breakfast and take your order for your freshly cooked breakfast each morning.

Our Snug Bar will be available as a lounge and communal area for small numbers of guests to relax.

PPE and SOCIAL DISTANCING

Hand sanitiser will be available for guests to use within the hotel areas. Guests are welcome to continue to wear face coverings if they wish to.

OUR TEAM

OUR TEAM are tested regularly and we will continue to monitor our team for any illness or symptoms.

The team at work will regularly wash hands and use hand sanitiser.

Our team will regularly air the building by opening windows and doors to continue our due diligence.

The team have been trained to conduct social distancing practices.

CLEANING PROCEDURES

All rooms will be thoroughly deep cleaned and disinfected for all new arrivals and departures.

We will continue to be extra vigilant regularly disinfecting all doors and handles and hard surfaces on entrances, exits and communal hallways.

THANK YOU for your support and collaboration through this challenging time.

keyboard_arrow_left Back