Safety & Wellbeing

DECEMBER 2021 – UPDATE

CARING FOR ALL & PROTECTING OUR SMALL BUSINESS

Our number 1 priority is the safety of you our guests and our wonderful team!

Therefore, we would like to reassure you, that to continue to protect you, and our small business, our safety protocols are maintained, and guidelines followed.

We kindly ask that all guests are courteous and respect other guests and our team, as we try to continue operating safely together at this time. 

BEFORE ARRIVAL

We respectfully ask that if you are feeling unwell, please do not travel to us, let us reschedule your booking.

TEMPERATURE CHECK. We will ask to take your forehead or wrist temperature on arrival. 

FACE COVERINGS. We encourage (would like to request that) you to continue to wear them circulating inside the hotel. (Unless exempt for health reasons) and with the exception once sat down to drink or dine.

HAND SANITISER. Please use hand sanitiser provided in the entrance/exits each time when you enter the hotel.

SAFE DISTANCE. We ask everyone to maintain social distancing within the hotel to protect yourselves, others, and our team.

HOUSEKEEPING Your room will be carefully sanitised and cleaned prior to your arrival. During your stay we will service your rooms, straightening beds, emptying bins and tidying. 

If you would prefer that your room is not serviced by housekeeping during your stay, please make us aware on check in. 

ARRIVAL. We will ask you to book an allocated time slot for check in. This is to avoid too many guests arriving at once and enables us to check you in efficiently and follow safety guidelines. 

A personalised car parking bay will also be arranged for your vehicle.

PAYMENT. At this time, we will prefer to accept credit/debit cards/ Apple pay. However, cash will of course be accepted. 

Please note full payment for your stay will be taken on arrival (rather than check out) as we adapt to the current situation.

DINING

We will limit numbers of guests at the same time for breakfast and at dinner in White Tails Restaurant by asking you to book in and adhere to specific timings. This will help us to ensure social distancing is observed and allow us time to clean after guests efficiently.

Breakfasts are managed by pre booking a time slot at check in. Dinners at White Tails are booked with the restaurant separately and we encourage you to book in advance to avoid dissapointment

At check in we will ask you to assist us with a continental breakfast pre order in replacement of our buffet to allow us to efficiently manage all our guests in house.

A sanitised table will be allocated for you at breakfast and our team will look after you and serve your pre ordered continental breakfast and take your order for your freshly cooked breakfast each morning.

Please be advised that due to its size, we regret our Snug Bar will not be available as a lounge and communal area for more than two parties at the same time.

We will also ask our guests to please sanitise your hands before taking anything from the honesty bar.

PPE and SOCIAL DISTANCING

Hand sanitiser will be available for guests to use within the hotel areas. We kindly ask you to make use of it every time you enter the hotel.

We ask that all guests respect social distancing when in the public areas of the hotel and wear a face covering whilst keeping 1m+ apart to protect other guests and our team.

OUR TEAM

OUR TEAM are tested regularly and will always be wearing face coverings within the hotel and your rooms.

All team members will be required to have their temperature checked regularly and are LFT tested twice weekly. We will continue to monitor our team for any illness or symptoms.

The team at work will wear masks and regularly wash hands and use hand sanitiser.

The team have been trained to conduct social distancing practices.

CLEANING PROCEDURES

All rooms will be thoroughly deep cleaned and disinfected for all new arrivals and departures.

We will be extra vigilant regularly disinfecting all doors and handles and hard surfaces on entrances, exits and communal hallways.

Non-essential items will be removed to reduce cross contamination, e.g. bedroom directory, extra soft furnishings, magazines, etc.

THANK YOU for your support and collaboration through this challenging time.

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