Access Statement For The Cottage Lodge New Forest B&B

Introduction

Our aim is to cater for all of our visitors needs, making them feel as relaxed and welcome as possible in our 12 bedroomed 16th century hunstman cottage. The following statement is a summary of our provisions.

Pre-Arrival

• We have a web-site were guests can book on-line or by telephone.
• We are a 5 minute walk from the train station.
• we are on the main bus route with bus stop nxt to the cottage lodge.
• We are based in the centre of the New Forest.
• We ask for an arrival time so we are ready to greet guests and help anyway we can.

Arrival & Car Parking Facilities

• We greet guest as they arrive with complimentary tea or coffee.
• We ask if they need assistance.
• We have boards we place over the cattle grids for wheelchairs to exit the property.
• We book car park spaces for disabled guests.
• Car park is on level ground there are no steps.

Main Entrance & Reception

• Main entrance leads into the Gillies resturant and the guests snug
• There is full wheelchair access into the property through the main door.
• Guests are welcomed to relax in the snug with tea or coffee and general information and facilities explained, and any special requirements taken from guests.
• Guest are escorted to their room through the snug were wheelchairs have easy accesss.
• Guide dogs are welcome.
• We have a dog friendly room as well as guide dogs in the disabled guest room

Public Areas - General (Internal)

• Small snug for guests to use all day with honesty bar for evening socialising.
• Guest can have use of the Cottage Lodges phone if needed.
• Fully carpeted with short pile carpet
• Light corridors for partially sighted guests

Public Areas - WC

• Access to public toilet on ground floor for a unisex disabled facilities.
• The toilet is just off the snug room through a fire door. All areas flat and level

Restaurant / Dining Room, Bar & Lounges, Take Away & Cafe

• Gillies Resturant is off the main door and is easy access for partially sighted or guests in wheelchairs.
• We reserved tables for wheelchair guests
• We have waitress served Breakfast
• Our full English Breakfast is all locally sourced.
• We accommodate all diets from vegetarians to allergy sufferers.
• All furniture is moveable.
• Wheelchairs can access the whole resturant.
• We are happy to read out the menus for guests with visibility issues

Laundry

• Not Available

Shop

• Not Available

Leisure Facilities

• Not Available

Outdoor Facilities

• We are situated in the centre of the village all on flat land.
• The Train station is only 5 minute walk
• The local shops and amenities are just 2 minute walk.
• The local doctors surgery is round the corner.
• We have bus-stop outside for local buses.
• Because of the nature of the New Forest there are cattle grids on the entrance and exit to the building. Ramps are available to cross the grids on request

Conference & Meeting Rooms, Banqueting, Clubs, Entertainment

• Not Available

Bedrooms

• Our disabled room is extra large and has room for wheelchairs to turn round.
• There is a superkingsize bed which is high to aid people moving from wheelchairs into bed.
• There is a gap underneath the bed if equipment or a bedside table is required to be pushed into place.
• There is two fire escapes from this room.
• There is a sign for the guest to leave outside the door, should there be an evacuation help is needed.
• The bedroom has its own patio through a wheelchair access door with its own patio door.
• The patio table is at wheelchair height.
• The flooring is short pile cartpet in the bedroom easy for wheelchairs to move on.
• The television has a dvd player built in and teletxt, The hearing loop can be placed in the bedroom if required.
• Carers can be placed in the bedroom next door, The Burley so they are nearby

Bathroom, Shower-room & WC [Ensuite or Shared]

• The disabled room has its own en-suite large walk-in wet room.
• This bathroom is completely tiled. The floor has non slip tiles
• A chair can be placed under the shower as well as rails on the walls.
• Extra towels can be requested.

Additional Information

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Contact Information

• Address: Sway Road Brockenhurst, Hants. SO42 7SH
• Telephone: 01590 622296
• Fax: 01590 623014
• Email: enquiries@cottagelodge.co.uk
• Website: www.cottagelodge.co.uk
• Hours of operation: 9 am to 9 p.m out of hours phone available
• Emergency number: mobile phone for out of hours emergency 07510567335
• Local carers: Doctors surgery 01590 622272
• Local public transport numbers: Wlts & Dorset 08457090899 South West Trains 08456000650
• Local accessible taxi numbers: 01590 679792

Future Plans

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We welcome your feedback to help us continuously improve if you have any comments please phone 01590 622296 or email chris@cottagelodge.co.uk